Complaints Procedure
Last updated: June 2026
We aim to give every patient excellent care and a friendly, professional service. If something has not met your expectations, please tell us. We take all concerns seriously and use them to improve.
How to raise a complaint
You can speak to any member of the team, or contact our Complaints Manager by phone on 0141 548 6548 or by email at reception@daynightdental.co.uk. You can also write to us at 80 Hutcheson St, Merchant City, Glasgow, G1 1SH.
You can raise a concern on behalf of someone else with their consent.
What happens next
We will acknowledge your complaint within three working days and explain how we will look into it.
We aim to give you a full response within ten working days. If we need longer (for example, to speak to a clinician who is away), we will let you know and keep you updated.
How we handle it
We will investigate fairly, keep a record, and respond clearly. We will explain what happened, say sorry where we have got something wrong, and set out any changes we will make. Raising a complaint will never affect the care you receive.
If you are not satisfied
If you are not happy with our response, you can ask for it to be reviewed. You can also contact an independent body:
For private dental care: the Dental Complaints Service, 0345 612 0540, dentalcomplaints.org.uk.
For NHS dental care in Scotland: your local NHS Board feedback and complaints team.
You may also contact the General Dental Council, our regulator, at gdc-uk.org.